FREQUENTLY ASKED QUESTIONS
1. How do I get a Login and Password?
To request a new account, please contact Keara Leeson keara.leeson@sandvik.com. The Marketing department will review all requests and support in account creation where applicable.
2. In addition to ordering on-line, can I order by phone, fax or mail?
Yes. Call us, or drop us a note by standard post.
3. How long will it take for my order to arrive after I make payment?
Once your order has been placed and you have an order #, it will be picked up and shipped to the respective address that you have chosen while checkout. The orders will be picked up once a week on a Wednesday.
4. How do you ship my orders?
Orders ship from MerchCentre Warehouse in 1 week
5. How will I know that you have received my order? Will I receive a receipt or notification by email?
Once you have placed your order, an order confirmation will be sent to the address specified under ?My Account Details?.
6. How do I cancel or change my order?
If you need to cancel or change your order, please email stores@merchglobal.com and request a cancellation or change. If your order has already shipped then your order will need to be picked up from the address chosen while checkout and exchanged or returned.
7. How do I exchange my order?
To coordinate an exchange, please contact stores@merchglobal.com with details of your exchange.
8. What is the refund policy and who do I contact regarding refunds?
If you would like to request a return for any items that are in the current inventory on the online store, please email TBD with the subject line ?Merchandise Request ? Order # - Employee first and last name?. Please include in the email:
All returns for items must be made within 30 days, with original tags attached. Items must be received back in new condition.
If an item is received that has a manufacturer defect or is damaged, email stores@merchglobal.com for further information. Photos of the damaged or defective item are required to deem the next steps.
